Better Service through Uplifting

As Rotarians, we place service above self, do we always serve effectively. Watch this video about Uplifting your perfor-mance, your people and yourself by Andy Hargreaves.

Andy Hargreaves is the Thomas More Brennan Chair in the Lynch School of Education at Boston College. Andy is a researcher, writer, consultant and adviser. He has addressed international organizations such as the World Bank, OECD (the Organization for Economic Co-operation and Development), UNESCO, the Soros Foundation, the European Union, the International Baccalaureate, the International Congress of Principals, the European School Heads Association, the Universities of Latin America, and the International Congress of School Effectiveness and Improvement. Andy has delivered invited addresses and provided staff development in 37 US states, 42 countries and all Australian states and Canadian provinces.

Although the focus is on business, education, and sports (you will understand when you view the video), the concept works for service organizations like our Rotary club.In fact, one of the examples, Singapore, described as a group of small tin sheds in 1965 and now one of the major economic successes in the world, may be a lesson for Filipinos in how to make the Philippines an economic success.

In addition to uplifting others when we serve, similarly, Jan Gunnarsson in "Hostmanship: the art of making people feel welcome" believes customer experience is not in the first place about strategies and tactics but about the attitude we bring.

Jan talks about how the heart of a business is an attitude of yourself. Hostmanship is the book he wrote with Olle Blohm. Hostmanship really is about giving. It's about sharing a part of yourself and your knowledge. Jan inspires us by the simple belief that we should never be forgetting that people who have contacted you are an extension of yourself. It is about understanding that, in that moment, you are an important part of her life. Not only because you have the answer to her question, but you are also the person she has chosen to turn to. Jan Gunnarsson will give us a completely new view upon care and upon service in healthcare.